FAQ

Below are some of our most frequently asked questions.

Frequently Asked Questions

Have a question that isn’t answered below? Please don’t hesitate to call or email us

How quickly do you post the orders?

Your order will be dispatched within 24hrs and sent by 1st class Royal Mail. Generally our envelopes will fit in a normal letter box, no need to sent to an office address with reception, or leave special instructions. If any items are out of in stock as part of a mixed order we will send the items we have, and then send the rest as soon as it’s back in stock.

Orders to UK, are sent 1st Class by Royal Mail, which takes 1-2 days max.
Orders to EUROPE, are sent Airmail by Royal Mail, which normally takes 3-5 working days (although sometimes can be longer).

Please note that delivery can take 10 days or more to the Netherlands or any Scandinavian country, we are advised that the issue is locally, and not in UK. Please try to order in plenty of time.
Orders to WORLDWIDE, are sent Airmail by Royal Mail, which normally takes 5-7 working days.

HOW DO I GET A DISCOUNT?

Everyone loves a deal, as a “thank YOU” for ordering direct on this webstore, we would like to offer you the following coupon codes, to use at check for a discount!

HIGH5   5% OFF. Orders £10 and over.
Enter HIGH5 at check out for 5% off your cart total.

GIMME10   10% OFF. Orders £15 and over.
Enter GIMME10 at check out for 10% off your cart total.

SWEET15   15% OFF. Orders £20 and over.
Enter SWEET15 at check out for 15% off your cart total.

NEAT20   20% OFF. Orders £50 and over.
Enter coupon code NEAT20 at check out for 20% off your cart total.

WHAT ARE THE SHIPPING COSTS?

Shipping starts at £1.50 for delivery to a UK address, the estimated postage charge within the UK is shown in your basket. At check-out you will enter the full delivery address has been entered it will recalculate based on country. It is calculated on the total weight of items in your basket.

HOW MANY WIPEOUTS EXIST?

We have 36 individual Wipeout Piste Maps. The name of the Wipeout Piste Map refers to the “ski area” which will normally include more than one resort or town. For example the Paradiski Wipeout includes both la Plagne and les Arcs resorts.

ARE ALL ITEMS IN STOCK?

Most of the time, all items are in stock. However occasionally we underestimate how popular an item will be and we run out! If this happens, we will notify you immediately by email, and we will let you keep you updated on progress at all times. If on the VERY rare occasion we can’t get your order to you before your trip, we will either offer you a full refund, or arrange for your items to be collected in resort on arrival from a local stockist.

WHAT IF MY ITEMS ARE FAULTY?

This is very unlikely to happen, we hope! But, if it does, please contact us straight away and let us know. We can’t be held responsible for the dog chewing your order up on the doormat, but anything which is clearly our fault, we will rectify and replace items immediately.

WHAT WILL YOU DO WITH MY PERSONAL DETAILS?

Never ever pass them on to any other company!

WHAT ARE YOUR TERMS AND CONDITIONS?

Online Sales via Wipeout Store are subject to these Terms and Conditions